dd99 Privacy Policy

1. Information We Collect

When you register an account, deposit funds, place bets, or interact with dd99's platform, we may collect the following categories of personal data. We collect only what is necessary to deliver a safe, fair, and fully functional service to players across Bangladesh.

• Identity Information: Full name, date of birth, username, and copies of identification documents required for account verification (KYC process).
• Contact Information: Email address and mobile phone number used for account registration, transaction notifications, and customer support communication.
• Financial Information: Transaction records including deposit amounts, withdrawal requests, payment method identifiers (such as bKash or Nagad account references), and wagering history required for account and financial reconciliation.
• Technical & Usage Data: IP address, device type, operating system, browser type, session duration, pages visited, and gameplay data collected automatically when you access our platform.

2. How We Use Your Information

dd99 uses the personal information we collect exclusively to operate, improve, and secure our platform. The following outlines the specific purposes for which we process your data.

• To create and maintain your player account, verify your identity (KYC), and process deposits and withdrawals through payment services including bKash, Nagad, and Rocket.
• To personalize your gaming experience, deliver relevant promotions and bonuses, and recommend appropriate games based on your activity on the platform.
• To detect and prevent fraud, money laundering, underage gambling, and other prohibited activities in compliance with responsible gaming principles.
• To respond to customer support inquiries, investigate disputes, and communicate important account or service updates to you via email or SMS.
• To analyze platform usage, improve site functionality, optimize game offerings, and ensure a stable, high-performance experience for all players in Bangladesh.

3. Payment Data and Financial Security

dd99 supports multiple payment channels popular with Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and major card networks. When you use these services to deposit or withdraw funds, we record transaction identifiers and amounts. We do not store your full payment credentials (such as full mobile banking PINs or complete card numbers) on our servers.

All financial transactions on dd99 are conducted over encrypted connections. Our payment processing infrastructure follows SSL and industry-standard security protocols to ensure your financial data remains private and protected at all times. Any suspicious financial activity is flagged for review to protect both the player and the integrity of the platform.

4. Disclosure of Information

dd99 does not sell, rent, or trade your personal information. We may, however, share limited information with trusted parties only under the following circumstances.

• Service Providers: We may share necessary data with third-party service providers such as payment processors and technology partners who assist us in operating the dd99 platform. These parties are contractually bound to handle your data securely and solely for the purpose of delivering services on our behalf.
• Legal Obligations: We may be required to disclose personal information where required by applicable law, court order, or governmental authority. In such cases, we will disclose only the minimum information necessary and, where legally permitted, will notify the affected account holder.
• Business Transfers: In the event of a merger, acquisition, or asset sale involving dd99, user data may be transferred as part of the transaction. Affected users will be notified of any such change and the new entity will be required to honour this Privacy Policy.

5. Data Retention

dd99 retains your personal information for as long as your account remains active or as required to fulfil the purposes for which the data was collected, including account management, transaction records, and compliance with legal obligations. Financial records are typically retained for a minimum period consistent with applicable recordkeeping standards.

If you close your dd99 account, we will delete or anonymise your personal data within a reasonable timeframe unless we are legally required to retain certain records. You may request the deletion of your data by contacting [email protected], and we will process your request in accordance with applicable legal requirements.

6. Cookies and Tracking Technologies

dd99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, maintain your login session, and understand how players use our site so we can improve it over time.

• Essential Cookies: Required for core platform functionality including user authentication, session management, and security features. These cannot be disabled without affecting platform access.
• Analytics Cookies: Help us understand visitor behaviour, measure page performance, and identify areas for improvement. Data is aggregated and not linked to individual identities.
• Preference Cookies: Store your language selection, display preferences, and other personalisation settings so they are remembered across sessions.

You may manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may limit your ability to access certain features of the dd99 platform.

7. Your Rights and Choices

As a player on the dd99 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team directly.

• Right of Access — you may request a copy of the personal data we hold about you at any time.
• Right to Rectification — if any of your personal information is inaccurate or incomplete, you may request that we update or correct it.
• Right to Erasure — subject to legal retention requirements, you may request the deletion of your personal data from our systems when your account is closed.
• Right to Restriction — you may request that we limit how we process your data in certain circumstances, for example while a dispute is being resolved.
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time by contacting support without affecting the lawfulness of prior processing.

To submit a data rights request, email us at [email protected] with your registered account details and a clear description of your request. We aim to respond to all valid requests within 30 days.

8. Security Measures

dd99 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure access controls on our servers, regular security reviews, and staff training on data handling best practices.

While we take all reasonable steps to protect your data, no system transmitted over the internet can be guaranteed completely secure. We encourage players to use strong, unique passwords for their dd99 accounts and to avoid sharing login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately.

9. Age Restriction and Player Eligibility

dd99 is strictly for adults aged 21 and above. We do not knowingly collect personal information from any person under 21 years of age. If we discover that a minor has provided us with personal information, we will immediately delete that information and close the associated account. If you are a parent or guardian and believe your child has registered on dd99, please contact us immediately at [email protected] so we can take prompt action. Responsible gaming starts with keeping our platform accessible only to eligible adults.

10. Changes to This Privacy Policy

dd99 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via email. Continued use of the dd99 platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage all players to review this Privacy Policy periodically to stay informed about how dd99 is protecting their information. The most current version of this policy will always be available at dd99.lat/privacy-policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dd99 handles your personal information, our support team is available to help. We are committed to addressing all privacy-related inquiries promptly and professionally.

You can reach our support team by email at [email protected]. Our team is available 24/7 and aims to respond to all inquiries within one business day. Bangladesh Standard Time (BST, UTC+6) applies to our standard operating hours.