Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to dd99, an online casino and sports betting platform serving players across Bangladesh. These Terms & Conditions ("T&C") govern your use of the dd99 website, mobile platform, and all associated services. By registering an account, accessing any game, placing a wager, or making a deposit, you confirm that you have read, understood, and agree to be legally bound by these terms in their entirety.

dd99 reserves the right to modify, update, or replace any provision of these Terms & Conditions at any time. When significant changes are made, we will notify users through the platform. Continued use of dd99 services after any update constitutes your acceptance of the revised terms. If you do not agree with any amended terms, you must discontinue use of the platform immediately.

2. Eligibility and Account Registration

To create and use an account on dd99, you must meet the following eligibility criteria:

• You must be at least 21 years of age. dd99 strictly prohibits access to minors. Age verification may be requested at any point during your account lifecycle.
• You must be a resident of or physically located in a jurisdiction where online gambling is not explicitly prohibited. It is your sole responsibility to determine the legality of online betting in your jurisdiction.
• You must provide accurate, truthful, and complete information when registering. This includes your full name, date of birth, contact number, and a valid payment method (such as bKash, Nagad, or Rocket).
• Only one account per person is permitted. Players found operating multiple accounts will have all associated accounts permanently suspended and any balances forfeited.

3. Deposits, Withdrawals, and Payment Methods

dd99 supports a range of local payment methods designed specifically for Bangladeshi players. All transactions are processed in Bangladeshi Taka (BDT) and are subject to the following conditions:

• Minimum deposit amounts and maximum withdrawal limits may apply and are subject to change. Current limits are displayed in the Cashier section of your account.
• Withdrawals will only be processed to the same payment method used for the initial deposit. dd99 does not allow third-party withdrawals under any circumstances.
• KYC (Know Your Customer) verification must be completed before any withdrawal is approved. You may be required to submit a national ID, passport, or other government-issued identification.
• dd99 reserves the right to delay or refuse any withdrawal if there is reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms & Conditions.

4. Bonuses, Promotions, and Wagering Requirements

dd99 offers a variety of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific bonus terms communicated at the time of the offer and the general conditions stated below.

Important wagering requirement rules that apply to all promotional bonuses at dd99:

• All bonus funds carry a wagering requirement (rollover) that must be met before any winnings derived from bonus funds can be withdrawn. The applicable rollover multiplier is stated in each individual promotion's terms.
• Free spins winnings are subject to wagering requirements unless explicitly stated otherwise. The value of each free spin and the applicable wagering multiplier will be stated in the promotion details.
• dd99 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, provided that previously accepted bonuses with active wagering will be honored under the original terms.

5. Prohibited Activities and Fair Use Policy

dd99 operates under a strict fair use policy to protect the integrity of its platform and the experience of all players. The following activities are explicitly prohibited and will result in immediate account suspension, permanent ban, and potential forfeiture of all funds held in the account:

Prohibited activities include but are not limited to: using automated bots, scripts, or third-party software to gain unfair advantages; colluding with other players; exploiting software bugs or glitches for monetary gain; providing false registration details; engaging in any form of money laundering or fraudulent payment activity; and opening accounts on behalf of third parties without explicit authorisation.

6. Privacy and Data Protection

dd99 is committed to protecting the privacy and personal data of all its users. The collection, storage, and processing of personal data are governed by our Privacy Policy, which forms an integral part of these Terms & Conditions. By agreeing to these terms, you also consent to the data practices described in our Privacy Policy.

• Your data is secured using industry-standard SSL (Secure Socket Layer) encryption. All financial transactions and sensitive personal information are transmitted over encrypted channels.
• dd99 will not sell, rent, or share your personal data with any third-party marketing organisation without your express written consent, except where required by applicable law or regulatory authority.
• You have the right to request access to, correction of, or deletion of your personal data held by dd99 at any time by contacting our support team at [email protected].

7. Responsible Gaming and Player Welfare

dd99 is deeply committed to responsible gaming principles and the welfare of its users. We recognise that gambling can become problematic for some individuals, and we provide a suite of tools to help players manage their gaming activity effectively. These tools include voluntary deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

If you believe your gambling is causing harm to yourself or others, we strongly encourage you to contact our support team immediately. dd99 may also, at its sole discretion, impose limits or suspend accounts where problem gambling behaviours are identified, in the best interests of player welfare. Please also refer to our dedicated Responsible Gaming page for detailed guidance.

8. Account Suspension, Closure, and Termination

Either dd99 or the player may close an account at any time. Players wishing to close their account should contact support at [email protected]. dd99 may suspend or terminate an account without prior notice under any of the following circumstances:

• Breach of any provision of these Terms & Conditions, including but not limited to fraud, collusion, account sharing, or the use of unauthorised software.
• Failure to complete KYC verification within a reasonable timeframe following a withdrawal request.
• Reasonable suspicion of access from a prohibited jurisdiction, or use of the platform by an underage individual.

9. Intellectual Property

All content available on the dd99 platform — including but not limited to logos, graphics, game interfaces, text, code, software, and promotional materials — is the exclusive intellectual property of dd99 or its licensed content partners. Unauthorised reproduction, distribution, public display, or creation of derivative works based on dd99's proprietary content is strictly prohibited and may result in legal action.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the dd99 platform solely for personal, non-commercial entertainment purposes, subject to these Terms & Conditions.

10. Limitation of Liability

dd99 provides its platform on an "as is" and "as available" basis. While we make every reasonable effort to ensure continuous service availability, we cannot guarantee that the platform will be uninterrupted, error-free, or free from technical issues. dd99 shall not be liable for any loss of profits, revenue, data, or goodwill arising from service interruptions, technical faults, force majeure events, or third-party failures beyond our reasonable control.

To the maximum extent permitted by applicable law, dd99's total aggregate liability to any player arising from or in connection with the use of the platform shall not exceed the total amount of deposits made by that player in the thirty (30) days immediately preceding the event giving rise to the claim.

11. Governing Law and Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the jurisdiction of the platform's operation. dd99 is committed to resolving player disputes fairly, transparently, and in a timely manner.

In the event of a dispute, players are encouraged to first contact dd99 support at [email protected] with full details of their complaint. dd99 aims to resolve all complaints within 5 working days. If a satisfactory resolution cannot be reached through direct communication, further escalation options may be available depending on applicable local regulations.

12. Contact and Support

If you have any questions, concerns, or requests relating to these Terms & Conditions, or if you need assistance with your dd99 account, our support team is available around the clock. You can reach us by email at [email protected]. Our team is staffed to handle inquiries in both English and Bengali, ensuring that all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond receive prompt and helpful assistance. We are here to make your dd99 experience safe, fair, and enjoyable.